Delivery & Returns
Please find all the information you might need regarding delivery and returns below. If there is anything outstanding you wish to know please us at info@margotandmila.com
Delivery
Processing time is normally 3-5 working days, unless stated in the product description. Certain made to order items eg with birthstones or engravings, may take up to 6 weeks. We always do our best to get your orders out in time for any deadlines so if you have any questions about this service please email us at info@margotandmila.com.
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UK orders: All items shipped within the UK will be sent by Royal Mail Tracked Delivery (or Special Delivery for high value items). If no-one is at home, Royal Mail will either leave the package in your designated safeplace or leave a card detailing their nearest delivery office from where the package can be collected. You can also re-arrange delivery to a different day using the tracking details on the red card.
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International orders: Postage amounts will be calculated at the time of payment processing. International items are sent by Royal Mail International Tracked and Signed which takes 5-7 days for international postage. Please note that it is the responsibility of the buyer to pay any international customs charges.
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Uncollected items: Any items returned to us that have not been retrieved by the buyer from their local post office following an attempted delivery will be required to pay for postage a second time to have the item redelivered. If you would prefer to cancel the order that can be arranged but you will not receive back the original postage charges. This applies to international and domestic orders.
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Our standard delivery times (including processing times) are as follows:
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UK - 3-5 working days
International - 7-12 working days
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Our speedy delivery times (UK only) are as follows:
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UK - 1-2 working days
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Returns
We really hope you will be happy with your purchase, but if for any reason you find that the item you have purchased is not what you expected, please contact us.
Any requests for returns should be made within 14 days of receiving your items. Please contact us to request a return and instructions will be given regarding how to return the item. Once the item is received unworn in its original packaging, a refund will be made promptly to your PayPal account or credit/debit card. The buyer will be responsible for the cost of shipping the item back. It is up to you how you send your return however we advise that you use insured post in case of loss or damage. Unfortunately we are unable to exchange any custom-made or engraved items. This includes letter charms and engraved letter discs which are made bespoke for each order.
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Christmas returns: Items ordered in November and December can be returned until 14th January the following year
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Faulty Items: At our discretion we are happy to repair any item free of charge within a period of 6 months after delivery. Upon return these items will be inspected, and any item displaying damage deemed to be a result of wear and tear will not be accepted as faulty. Any unworn faulty items returned within 30 days of ordering will be given a full refund. If your item is over 6 months old or we deem the item to have been damaged by the wearer there will be a charge for any repairs.
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Plating: At Margot & Mila we use only the best quality UK platers with excellent long-lasting results for everyday wear. However over time all plated jewellery can start to wear. If your jewellery needs re-plating we are happy to help with this. Please contact us for more information on charges for this service.
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To arrange your return please email us at info@margotandmila.com
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